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privacy-policy

Privacy Policy – Multaqa Platform

1. Who We Are

“Multaqa” is a Saudi digital platform registered under the supervision of the Ministry of Commerce in the Kingdom of Saudi Arabia. It operates in accordance with the regulations of the Ministry of Human Resources and Social Development and aims to provide innovative solutions to connect individuals and businesses with expertise and services through the platform.
Multaqa’s services include connecting experts and talents on one side with individuals or establishments on the other, within a safe environment that complies with Saudi laws.
Commercial License: (xxxxxxxx).

2. Last Updated

This policy was last updated on 13/09/2025.

3. Contact Information

This policy has been issued by “Multaqa Platform” as the data controller.
For inquiries or to exercise your rights, you may contact us via:

  • Email: info@multaqa-sa.com

  • Phone: +966504134104

  • Head Office: (Al Olaya – Riyadh – Kingdom of Saudi Arabia).

4. Data We Collect

  • Identity & Contact Data: Name, mobile number, email address (mandatory upon registration).

  • Usage Data: Browsing patterns, login history, account activities (collected automatically).

  • System Data: IP addresses, device/browser type, timestamps.

  • Location Data: Approximate location (optional, based on user consent and device settings).

  • Third-party Data: Collected only with explicit consent or legal obligation.

5. How We Collect Data & Purposes

  • When creating or updating an account.

  • When using services or interacting with service providers.

  • Through system logs such as cookies.

  • Purposes: Service improvement, quality assurance, customer communication, regulatory compliance, internal analytics.

6. Legal Basis for Processing

  • Consent: Where required (e.g., location sharing).

  • Contractual Necessity: To provide the services requested by the user.

  • Legitimate Interest: To enhance performance and prevent fraud.

  • Legal Obligation: In compliance with Saudi regulations (e.g., taxation or auditing).

7. Data Protection & Storage

  • Data is stored within Saudi Arabia or in approved data centers.

  • Security measures include encryption, access controls, and periodic reviews.

  • Data is deleted once the retention period expires or the purpose is no longer valid.

8. Data Sharing

  • User data is not shared with third parties for marketing purposes.

  • Certain data may be disclosed to governmental or judicial authorities only when legally required.

9. Your Rights

  • The right to know how and why your data is collected.

  • The right to access and obtain a copy of your data.

  • The right to rectify or update your data.

  • The right to delete your data when no longer necessary.

  • The right to withdraw consent whenever it is the basis of processing.

  • The right to file a complaint with SDAIA if your rights are violated.

10. Complaints & Objections

You may contact us via email or phone to file a complaint, and we will respond within 30 days.
If you are not satisfied with the resolution, you may escalate the matter to the competent authorities (such as SDAIA).

11. Availability & Updates

  • You will be notified of any material changes to this policy via email or through the platform.

  • Continued use of “Multaqa” after updates constitutes acceptance of the revised policy.